Apology and Product Recall Notice

Regarding "Cacao Confectionery," which we manufacture and sell,
It has come to light that we sold products that did not include the required labeling information as stipulated by the Food Labeling Act.
We will be conducting a voluntary recall of the affected products because they were provided without allergy information or expiration date information.

If you have the affected product in your possession, we sincerely apologize for the inconvenience, but please do not consume it.
Please send the item to the return address below, with postage due upon delivery.
Furthermore, customers with allergies to specific ingredients should refrain from consuming this product.

We sincerely apologize for the great inconvenience and concern this has caused to our customers, business partners, and all other parties involved.
We intend to further strengthen our management system and strive to prevent this from happening again.
We kindly ask for your understanding and cooperation.

Note

1. Target product: Cacao Confectionery, 497 yen (tax included)

2. Best before date: November 13, 2026 (The best before date is not printed on the product due to an oversight.)

3. Sales period: October 10, 2026, 11:00 AM to 7:00 PM

4. Sales Area: Ferme La Terre Biei Naha Airport Store

5. Quantity to be recalled: 12 units

6. How to send the product: Customers who own the product are requested to send it to the address below using cash on delivery.
When sending your request, please include your postal code, address, phone number, and name.

7. Shipping Address: La Terre Co., Ltd., Customer Service Department, 3-27-9 Ikejiri, Setagaya-ku, Tokyo 154-0001, Japan

8. Contact Information: Ferme La Terre Co., Ltd. "Cacao no Ka" Inquiry Department

Phone 098-987-7735

9. Reception hours: 10:00 AM to 5:00 PM (excluding Saturdays and Sundays)

That's all.